CONTACT US
Avelorq™ is owned and operated by Tianjin Kaifeng Technology Co., Ltd. | Legal Representative: Chen Changwei | Email: service@avelorq.com | Phone: +86 18972747069
Business Address: Unit 107-225, Area A, 1st Floor, No. 6 Haitai Huake 8th Road, Huayuan Industrial Zone (Outside the Ring Road), Binhai High-tech Zone, Tianjin
Customer Service Center
Avelorq™ provides customer assistance for product questions, existing orders, transportation, tracking, returns, refunds, damaged products, incorrect products, and general website concerns.
Contact Details
Customer Support Email: service@avelorq.com
Customer Support Phone: +86 18972747069
Email Request Availability: Requests may be submitted at any time
Normal Support Handling Time: Within 3 business days
A separate fixed daily telephone schedule has not been specified.
For requests involving photographs, order references, tracking details, or other written information, email is generally the most suitable contact channel.
Information to Include
Providing relevant details can help us identify and review your inquiry more efficiently.
Where applicable, please include:
Order number;
Product name;
Clear explanation of the issue;
Delivery information;
Available tracking details;
Photographs or video where product condition is relevant.
Please avoid submitting confidential information that is not necessary for the request.
Questions Before Ordering
Customers may contact us before ordering if additional information about a product is needed.
Please identify the item and describe the information you would like clarified.
We will make reasonable efforts to respond using the product information available to us.
Existing Order Assistance
If you need to request an order change, contact us as soon as possible.
Whether a change can be completed depends on the current preparation and dispatch status.
Once an order has progressed sufficiently through fulfillment or carrier handling, certain changes may no longer be technically possible.
Transportation and Tracking Assistance
Estimated transportation time is generally 3–7 business days after dispatch.
If tracking has remained unchanged for an unusual period, a shipment appears materially delayed, or a package cannot reasonably be located, contact:
Email: service@avelorq.com
Phone: +86 18972747069
Please provide the relevant order number and available tracking information.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us promptly.
Please provide information that reasonably allows us to review the matter.
Photographs or video may be requested where relevant.
Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective action.
Return Assistance
Eligible products may be returned within 30 calendar days after delivery, subject to the Return Policy.
Customers should contact support before sending any product back.
The public company address shown on this website identifies the business operating Avelorq™ and is not automatically the designated return location for every order.
Approved return requests will receive the appropriate return destination and instructions.
Refund Assistance
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
If the stated period has passed and assistance is required, contact:
service@avelorq.com
+86 18972747069
Please include the relevant order reference.
Customer Service Response
Customer service inquiries are normally reviewed and responded to within 3 business days.
Cases requiring carrier investigation or detailed product review may require additional investigation.
Company Contact Record
Brand: Avelorq™
Legal Company Name: Tianjin Kaifeng Technology Co., Ltd.
Legal Representative: Chen Changwei
Business Address: Unit 107-225, Area A, 1st Floor, No. 6 Haitai Huake 8th Road, Huayuan Industrial Zone (Outside the Ring Road), Binhai High-tech Zone, Tianjin
Email: service@avelorq.com
Phone: +86 18972747069
Normal Support Handling: Within 3 business days