Avelorq™ is owned and operated by Tianjin Kaifeng Technology Co., Ltd. | Legal Representative: Chen Changwei | Email: service@avelorq.com | Phone: +86 18972747069
Business Address: Unit 107-225, Area A, 1st Floor, No. 6 Haitai Huake 8th Road, Huayuan Industrial Zone (Outside the Ring Road), Binhai High-tech Zone, Tianjin
Frequently Asked Questions
Who operates Avelorq™?
Avelorq™ is owned and operated by Tianjin Kaifeng Technology Co., Ltd.
The company's legal representative is Chen Changwei.
How can I contact Avelorq™?
Email: service@avelorq.com
Phone: +86 18972747069
Customer service requests are normally reviewed and responded to within 3 business days.
What should I include in a customer service request?
For order-related inquiries, include the relevant order number.
For product concerns, identify the product and clearly explain the issue.
Photographs or video may be useful when the physical condition of an item needs to be reviewed.
How long does transportation normally take?
Estimated transportation time is generally 3–7 business days after dispatch.
This timeframe begins after dispatch.
Does the transportation estimate include preparation time?
No.
Order preparation takes place before dispatch.
The 3–7 business day transportation estimate begins once the shipment has been dispatched.
Can transportation take longer?
Yes.
Delivery may be affected by destination, carrier capacity, severe weather, public holidays, customs procedures where applicable, regional disruption, or incomplete recipient information.
Will tracking information be available?
Where tracking is available for the delivery service used, tracking information should become available after dispatch.
Carrier systems may require additional time before displaying the first tracking event.
What should I do if tracking stops updating?
Contact:
service@avelorq.com
+86 18972747069
Provide the order number and any tracking information available.
What if tracking shows that a parcel was delivered but I cannot locate it?
First check the stated delivery location, household members, mailbox or parcel area, reception desk, building management, parcel lockers, carrier notices, and other reasonable secure delivery locations.
If the package remains unavailable, contact customer support.
A carrier delivery event will be considered as part of the review but will not automatically prevent a legitimate inquiry.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
How do I request a return?
Contact:
Email: service@avelorq.com
Phone: +86 18972747069
Provide the order number, product concerned, reason for the request, and relevant supporting information.
Can I send my return directly to the company address?
Do not automatically send a product to the public business address.
The address identifies Tianjin Kaifeng Technology Co., Ltd. as the operator of Avelorq™ but may not be the correct return facility for a particular product.
Approved returns will receive appropriate instructions.
Who is responsible for return transportation costs?
For a preference-based return involving a correctly supplied and non-defective product, the customer may be responsible for return transportation costs.
If an item arrives damaged, defective, incorrect, or materially inconsistent with its description, customers will not be required to bear additional return transportation costs solely to correct that issue.
How long does an approved refund take?
Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.
What happens if my product arrives damaged?
Contact service@avelorq.com or +86 18972747069 promptly.
Provide the order information and describe the condition of the item.
What if I receive an incorrect item?
Contact customer support.
Once the matter is reviewed, an appropriate corrective solution will be provided.
Can an order be changed after submission?
You may contact us as soon as possible.
Whether a change can be completed depends on the current preparation and dispatch status of the order.
Why might an item differ slightly from its photograph?
Minor differences may arise from photography, lighting, screen settings, packaging revisions, manufacturing batches, or measurement methods.
Material differences should be reported to customer support.
How quickly does customer support respond?
Customer service requests are normally reviewed and responded to within 3 business days.
Where can I find more detailed policies?
Please review the Shipping Policy, Return Policy, Privacy Policy, Terms of Service, and Terms of Use.