Avelorq™ is owned and operated by Tianjin Kaifeng Technology Co., Ltd. | Legal Representative: Chen Changwei | Email: service@avelorq.com | Phone: +86 18972747069
Business Address: Unit 107-225, Area A, 1st Floor, No. 6 Haitai Huake 8th Road, Huayuan Industrial Zone (Outside the Ring Road), Binhai High-tech Zone, Tianjin
Return Window
Eligible products may be returned within 30 calendar days after delivery.
The return period begins on the delivery date.
Customers who wish to return an eligible item should contact us before the applicable return period expires.
Starting a Return
Before sending any product, contact:
Email: service@avelorq.com
Phone: +86 18972747069
Please provide:
Order number;
Product concerned;
Reason for the return;
Relevant photographs or video where appropriate;
Other information reasonably necessary to evaluate the request.
Customer service requests are normally reviewed and responded to within 3 business days.
General Return Conditions
For an ordinary preference-based return, the product should generally:
Be requested for return within 30 calendar days after delivery;
Remain unused beyond reasonable inspection;
Not be deliberately damaged or materially altered;
Include original components and accessories where reasonably possible;
Include original packaging where reasonably possible;
Be reasonably identifiable as the item associated with the relevant order.
Reasonable inspection does not automatically invalidate an otherwise eligible return.
Return Destination
Customers should not automatically send products to the public business address displayed on this website.
That address identifies Tianjin Kaifeng Technology Co., Ltd. as the operator of Avelorq™ and may not be the logistics facility designated for a particular return.
After an eligible return request has been reviewed, customer support will provide the correct return destination and instructions.
Preference-Based Returns
A preference-based return may include situations where:
The customer changes their mind;
The product is no longer wanted;
An incorrect variation was selected despite accurate product information;
A correctly supplied and non-defective item no longer suits the customer's preference.
For eligible preference-based returns, return transportation costs may be the customer's responsibility.
Damaged Products
If an item arrives damaged, contact customer support promptly.
Retain the item and relevant packaging where reasonably possible while the issue is being reviewed.
Photographs or video may be requested where reasonably useful.
Defective Products
If an item appears defective or materially fails to function as described, contact:
service@avelorq.com
+86 18972747069
Provide the relevant order information and a clear explanation of the problem.
Incorrect or Incomplete Products
If an incorrect product is supplied or a material component is missing, contact customer support.
Where the issue is confirmed, an appropriate corrective solution will be provided.
Return Transportation Costs
For preference-based returns involving correctly supplied and non-defective products, customers may be responsible for return transportation costs.
If a return is required because the item was damaged, defective, incorrect, or materially inconsistent with its description, customers will not be required to bear additional return transportation costs solely to correct that problem.
Return Inspection
Where a product must be returned, it may be inspected after receipt.
The review may consider:
Product identity;
Product condition;
Included accessories;
Missing components;
Evidence of use beyond reasonable inspection;
Damage occurring after delivery;
Compliance with return requirements.
Minor packaging imperfections alone will not automatically invalidate an otherwise legitimate return where they do not materially affect the product.
Refund Timeframe
After an applicable return has been received where required, reviewed, and approved, the approved refund is generally completed within 7–10 business days.
Delivery-Related Concerns
If a shipment appears materially delayed, lost, damaged in transportation, or cannot reasonably be located, contact:
Email: service@avelorq.com
Phone: +86 18972747069
Carrier records and other relevant circumstances may be reviewed before an appropriate resolution is determined.
Return Process Integrity
We may review credible evidence of intentional return fraud, product substitution, manipulated evidence, or deliberate misuse of return procedures.
This does not restrict customers from making legitimate returns or genuine product-quality complaints.
Consumer Rights
Nothing in this Return Policy is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection requirements.
Return Contact Information
Company: Tianjin Kaifeng Technology Co., Ltd.
Legal Representative: Chen Changwei
Email: service@avelorq.com
Phone: +86 18972747069
Normal Support Handling: Within 3 business days